helpdesk support

It can be costly to maintain an in-house technical support team, but also easy to overwhelm the “IT guy” you may have enlisted to help whenever something goes wrong- never mind a new project you want to implement.  For this reason TRG’s 24×7 Help desk support services should be your choice.

We help organizations avoid spending needless time and resources on training, expensive trouble ticket systems, and support costs for PC’s, MAC’s, mobile, email, networks, servers and line-of-business application support.  This allows our clients to spend money on technologies that move their companies forward.

let us be your support

With our dedicated helpdesk support staff you will receive:

  • ITIL based support processes
  • Multi-location support
  • Monthly issue and project status reports
  • Reliable remote and onsite support
  • Service Level Agreements with 1 hour response times
  • Desk-side training on new LOB (Line-of-Business) applications
  • Automated ticket management and tracking
  • Expert engineers at Tier 1 the first time.

expected vs actual benefits to outsourcing

how can we help you?

Contact us at the TRG office nearest you or submit a request for information by clicking below.

I highly recommend Aaron and his TRGroup team for thoroughly and expertly addressing and maintaining your corporate network, especially if DoD, ITAR, and other security matters are causing you problems

M. Lloyd
Director of Operations, Frequentis Defense

Looking for a First-Class help desk?