It can be costly to maintain an in-house technical support team, but also easy to overwhelm the “IT guy” you may have enlisted to help whenever something goes wrong- never mind a new project you want to implement. For this reason TRG’s 24×7 Help desk support services should be your choice.
We help organizations avoid spending needless time and resources on training, expensive trouble ticket systems, and support costs for PC’s, MAC’s, mobile, email, networks, servers and line-of-business application support. This allows our clients to spend money on technologies that move their companies forward.
let us be your support
With our dedicated helpdesk support staff you will receive:
- ITIL based support processes
- Multi-location support
- Monthly issue and project status reports
- Reliable remote and onsite support
- Service Level Agreements with 1 hour response times
- Desk-side training on new LOB (Line-of-Business) applications
- Automated ticket management and tracking
- Expert engineers at Tier 1 the first time.